TERMS & CONDITIONS:

Reservations

1. Once you select your service, please complete the booking form and send. Also, e-mail to support@visitmongolia.com or call us 976-99083539 and we’ll discuss the features and price of your tour, then provide a written quote.
2. Once you accept we send booking details, total cost and payment date.
3. Once you pay, we begin tour production.
4. All quotes are subject to availability. No price or service is guaranteed until confirmed by our office.

Last Minute Booking Policy
We know sometimes you will have a customer/traveling companion who wants to go at the last minute. When this happens, simply call and let us know, we’ll do our very best to get them on board.

Prices
Prices are per person based upon shared twin room occupancy. All prices are based on current exchange rates and are subject to change without notice. Prices do not include items of a personal nature such as laundry, alcoholic drinks, beverages, passport and visa fees, insurance, airport taxes and fees, and others unless specifically indicated in the package inclusions.

Fuel Surcharges
Some package prices include fuel surcharges based upon prevailing rates at the time of agreements with suppliers. Fuel surcharges are subject to change without notice due to fluctuating fuel prices. Visit Mongolia reserves the right to amend tour prices at any time prior to receiving your final tour payment due to increases in fuel surcharges imposed by suppliers including airlines, tourist camps and hotels. Air ticket prices are often hard to determine until just a month or two before travel. Price changes by airlines and others can often occur.

Complimentary Fares
Visit Mongolia offers one free fare with every 16 paid fares on tour packages.

Single Supplement
Single Supplement is available on most trips. If you require a single supplement, the additional charge is $40 per hotel night in Ulaanbaatar and $15 per night for ger camp in countryside.

Payment

1. Deposit
   If you decide to book your tour program, we require you to pay 20 percent of total cost. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted until the deposit is received.
2. Full Payment
   45 days prior to departure date. If full payment is not received 45 days prior to departure, Visit Mongolia reserves the right to consider this a cancellation and apply the cancellation charges as detailed below.
3. Special Events
   Earlier payment as described on your invoice
4. Payment methods
   Payment can be made by bank transfer, international money transfer services, or VISA and MasterCard.

Contact Information
Passengers are responsible to ensure that Visit Mongolia has the correctly spelled name, address, phone number, email and fax data for all passengers. Names printed on the invoice must exactly match the first and last name written in their passport. Visit Mongolia will not be responsible for passengers who do not receive documents due to inaccurate information.

Release form
Adventure travel carries a higher than normal risk and a signed release will be required from all participants before tour departure. This is signed on the first day of departure on each separate touring module if part of a larger package.

Liability
As with other tour companies, Visit Mongolia acts only in the capacity of an agent between tour members, travel service companies and other suppliers in all matters relating to arrangements for tour components. Visit Mongolia has no control over the personnel, equipment or operations of these travel service suppliers and assumes no responsibility for and cannot be held liable for any personal injury, property damages, or other loss, accident, delay, inconvenience or irregularity, from whatever cause, during a trip and for other circumstances beyond its control.

Insurance
Travel insurance is NOT included. We strongly recommend that passengers have their own travel insurance against illness, injury, loss/damage to personal belongings and not being able to travel on the confirmed departure date.

Passports and Visas
Clients are responsible for ensuring that they have the proper travel documents and must check with the respective consulate or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from Visit Mongolia if you choose to do this. Please check our page for visa information.

Cancellation policy
Once a partial or full payment has been made, cancellations will only be accepted in writing. Cancellation terms will be applied based on the date that the written cancellation is received and based on the following dates prior to departure.

1. Tour Packages:
   Up to 46 days prior to departure: $100 p.p.
   45 to 31 days prior to departure: 20% of total cost
   30 to 20 days prior to departure: 30% of total cost
   19 to 10 days prior to departure: 50% of total cost
   9 days or less prior to departure: 100% of total cost
2. Special Events & Products
   Deposit, Final Payment, and Cancellation penalties may differ for special events, select hotels and tour packages. You will be advised at time of booking on your invoice.