Please be at the railway station at least 1 hour in advance to allow enough time to find the right platform and carriage. Note that Beijing - Moscow trains stop in Ulaanbaatar for about 30 minutes.

Payment
Instant Purchase Train Tickets: Full payment.
Upon receipt of payment, we will send you the confirmation, subject to room availability. In the case of train seats being unavailable, no charges will be made to your credit card.
Payment can be made by bank transfer, international money transfer services, or VISA and MasterCard.

Changes
Changes of purchased tickets including a name change, requires full cancellation and rebooking will be subject to full cancellation fees. The cost of any changes or additions will be subject to Mongolian Railway’s policy.

Cancellation
If you cancel your booking, you should let us know immediately before we purchase your ticket. In this case we shall not fare any fee. Tickets are refundable in accordance with the policy of the Mongolian Railway being used, subject to a $50 handling charge.

Only after your booking is confirmed will our cancellation policy apply. Your booking is confirmed when we advise service is available. Then you will secure your reservation by arranging a money transfer or providing us with your credit card information. Cancellations are only accepted in writing.
Contact Information
Passengers are responsible to ensure that Visit Mongolia has the correctly spelled name, address, phone number, email and fax data for all passengers. Names printed on the invoice must exactly match the first and last name written in their passport. Visit Mongolia will not be responsible for passengers who do not receive documents due to inaccurate information.

Passports and Visas
Clients are responsible for ensuring that they have the proper travel documents and must check with the respective consulate or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. You can obtain visas from the Mongolian embassy or consulate in your country using our tour confirmation letter after the booking deposit is received. If there is no Mongolian embassy or consulate in your country, one month-long visas can be obtained on the spot once you arrive at the airport or railway station in Ulaanbaatar. You will need an official confirmation letter from Visit Mongolia if you choose to do this. Please check our page for visa information.
 

Our address: Juulchdiin street, Chingeltei district, Ulaanbaatar, Mongolia
Postal address: Box 304, P.O-49, Ulaanbaatar-13381, Mongolia
Tel.: (976) 70160030, (976) 99083539
Fax: (976) 70160030
Email: support@visitmongolia.com
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of Travel Agents
License: 900137927		 Mongolian
Tourism Board
License: 117